Providing Access to your WordPress site

If you need us to look at your WordPress site to make updates or changes, we will need to be able to login to the site with full Administrator access. There are a few ways that you can provide this access.

We don’t encourage sending login details over email. The most secure way to provide us with direct access to your WordPress website is to install and activate our managedSupport Connector plugin.

We may also require FTP access, or access to your hosting provider Control Panel.

preferred option – managedSupport Connect plugin

1. Download the zip file here
2. Go to Plugins in your WordPress Dashboard
3. Click on Add New
4. Click on Upload Plugin
5. Upload connector.zip file
6. Activate the Plugin once uploaded

Once activated, this plugin will install managedSupport Connect and add your site to our management platform.

alternative option 1 – send username and password (least secure)

Whilst we do everything possible to handle sensitive data safely and securely, we don’t advise sending login credentials in an email: in the unlikely event that someone else were to see that information they would also have full access to your site. At the very least we would suggest that the username and password are sent via two different channels (eg, username in email and password over SMS, WhatsApp or Facebook Messenger).

alternative option 2 – create new administrator login

Some Clients prefer to create a new login and send a password reset email for us to gain access, which is slightly better, but if there is a problem with the site already those emails may not be generated. If you wish do to this, please use help@managedsupport.online as the email address.

alternative option 4 – Temporary Login plugin

If you prefer to retain more control and keep things simple from your side, you could use Temporary Login Without Password Plugin instead. Be aware that anyone receiving the link this plugin generates would have access to your site, and we would not connect the site to our Management Platform or run backups if using this method.

PS…

We understand that you may be anxious as to what we are doing once we have access. If this is the case, you can install WP Activity Log Plugin on the site and review all actions that are taken. We’re also happy to record our screen whilst working on your site, or to work on the site with you via Zoom or screen-sharing if preferred.