Sometimes email alone isn’t the best option for providing help and support, so we’re happy to schedule Online Meetings or Remote Support sessions if needed. If you have a remote support session booked, here is all the information you may need to connect with us for that – your confirmation email should say how we’d prefer to connect, but if you want to meet via another means just reply to that email and let us know.

Zoom

We were using Zoom for online meetings and remote support long before it was cool. Although it’s known best as a platform for online meetings and video calls, it also has options not just to share a screen but also to remotely control a device, making it great for training and support.

For most meetings the Zoom link will be https://zoom.us/j/3333403380 or if you are connecting from the Zoom App you can just use the Meeting ID, which is 33 3340 3380. Please note that ‘Waiting Room’ function is enabled on this Meeting ID.

managedSupport SOS app

vivaldi 220629 2330If you have our managedSupport Application you will see a link for Remote Support in the navigation bar.

Otherwise, you can download the relevant version for your device directly here.

The downloaded file is only small and when you run it you should see a screen similar to this with a unique access code  (123 456 789 in the example).

We’ll need this number in order to connect to you, and you will be prompted to accept a connection request once we have your code.

You will be able to see everything that we do, and can ask any questions. To end the remote connection simply close the app panel.

We cannot access your device without you sharing the code and accepting the connection request. Once you close the app we will not have any access again unless you authorise it again.

Sadly, remote support applications such as this are also used in some computer-related scams. Because of this, customers on TalkTalk connections may be unable to use remote support applications unless the HomeSafe options are disabled in their TalkTalk account.

Phone

If you have a call scheduled, we’ll call you.

You can call or WhatsApp us on 033 3340 3380.