Not all mail folders are showing

This is something we’ve seen occasionally in Outlook, if there was a different setting on the account before it moved to us.

To fix this, you’ll need to go into the Account Information, by first clicking on File in the Outlook ribbon:

Once you’re there, follow the steps below:

1. Select the email account from the dropdown list;
2. Click on Account Settings to see other options;
3. Click on Account Name and Sync Settings,
   another window will appear with the settings;
4. Ensure the Root folder path field is empty (delete ‘inbox’)
5. Click on Next and then Save changes.