Contact Us
We don’t hide behind no-reply email addresses and complex ticketing systems.
We look forward to helping you if and when you need it.
service@cloudhost.one
for all general email enquiries
+44 (0)33 3340 3380
select option 1
South Essex 01277 886 123 • Stockport 0161 806 1606
Support
Here to help if you need it
The ethos of ‘keeping IT simple‘ extends to our support channels as well as our services.
We strive to strike the right balance between efficient and personal, so you may sometimes get automated messages from us when something occurs, but we will at least tell you it’s automated and won’t use a no-reply address, so you can just hit reply or call us if there’s a problem.
We prefer it if questions come via email, as it’s easier for us to track things that way, but we don’t insist on using a ticketing system and jumping through hoops when you need to get help.
We need to eat and sleep just like you do, but you can expect a prompt response between 8am and 8pm, and urgent calls can route to mobile out of hours, but please don’t abuse it.
Schedule a Meeting
If you want to meet with us, you can schedule a meeting with one of team on our scheduling page. Most online meetings will be via Zoom or Sessions, but we also use Splashtop SOS when remote support access is needed.
Video Calls
Details will be confirmed with you, but most video calls take place on Zoom ID 33 3340 3380 – this may look familiar as it’s just a 0 short of our phone number… well, we do believe in keeping IT simple!
Remote Support
If you need help troubleshooting issues on your device, we can connect remotely and help.
If you have our managedSupport Application you will see a link for Remote Support in the navigation bar.
Otherwise, download and run the application here.
If any security prompts appear, you should allow access. These prompts may refer to either S6 Connect, managedSupport or Splashtop.
Once running you will see a unique 9-digit access code in the app panel, (shown as 123 456 789 in the screenshot below):
We’ll need that code in order to securely access your computer. You will be able to see everything that we do and can ask any questions.
To end the remote connection simply close the app panel – we will not be able to reconnect to your device unless you re-run the app and provide us with another access code.